Can I define my own dunning levels and strategies?

Yes. You can configure dunning levels, thresholds, and strategies directly in the KNIME workflow to align with your organization’s policies.

Does the workflow support different communication channels?

The workflow can generate files for printing letters or for sending emails and can be integrated with other systems that handle communication delivery.

How do I ensure sensitive customer data is protected?

Data access and encryption should be handled according to your organization’s policies. KNIME supports secure connections and credential management for source systems.

Can I analyze dunning effectiveness over time?

You can extend the workflow to track dunning actions and outcomes, then create dashboards to analyze collections performance and improve strategies.

Is this workflow suitable for both B2B and B2C?

Yes. The logic can be adapted to support B2B or B2C customers by adjusting segmentation and communication templates.

Dunning Management Process

Dunning management is the systematic process of tracking overdue payments, sending reminders to late accounts, and maintaining a historical record of customer payment activities. It's essential for organizations that need to manage receivables efficiently and ensure timely collections.

FinanceFinancial ServicesData Transformation

How This Workflow Works

This workflow automates the dunning process by identifying overdue accounts, generating reminders, recording account histories, and centralizing all related data. The process is designed to be interactive and accessible as a data application, allowing users to review, update, and manage dunning activities in one place.

Key Features:

Identify and track overdue accounts automatically
Generate and log payment reminders for late accounts
Maintain a historical record of account communications and payment status
Centralize dunning data for easy access and review

Step-by-step:

1. Identify Overdue Accounts:

The workflow reviews account data to determine which accounts have overdue payments. It applies rules to flag late accounts, ensuring only relevant cases are selected for further action.

2. Generate and Record Reminders:

For each overdue account, the workflow creates reminder entries and logs them along with any additional notes or actions required. This step ensures that all communications and follow-ups are tracked systematically.

3. Maintain Account History:

The workflow compiles a historical record for each account, capturing payment status, reminders sent, and any actions taken. This allows users to review the full dunning history for any customer at a glance.

4. Visualize and Share Insights:

The workflow presents overdue account lists and detailed account histories in interactive tables, making it easy for users to review, update, and share information as needed.