Resources (AWS)
Support for KNIME Server is offered via the following resources.
Please note, that all KNIME Server come with enterprise support included, go to the Open a ticket paragraph to learn more.
Connecting to the KNIME Server and Getting Started
All KNIME documentation can be found at https://docs.knime.com
AWS Marketplace Server Guide is available here.
Additionally you may also find the following resources helpful.
Connecting to KNIME Cloud Server
Please find a KNIME Server User Training here in the L3 Section: KNIME Server Training
KNIME Community Forums
For KNIME Analytics Platform support, please visit the KNIME Forum.
Register with Us
Thanks for purchasing a KNIME Server through the AWS Marketplace. We'd love to get in contact with you so that we can keep you updated on the latest software updates for KNIME. Plus, we can then provide personalized support should you need it. Please register for the KNIME forum (use your business email address), and drop us an email at cloud@knime.com to let us know your username.
Full details on this page.
Open a ticket
If you can't find the answer to your question using the above resources then please open a ticket by sending an email to support@knime.com. We aim to respond to your question in under 48 hours. When contacting KNIME Support you will need to include your Product Code, Instance ID, and AWS Account ID.
Finding your Product Code, Instance ID and AWS Account ID:
The AWS documentation explains how to get access to the EC2 metadata that contains the information about your instance. You can also determine this information from the EC2 web management console.
