Connecting CSP & Telco Customers

Improve network performance and service quality, deliver quality customer experience, and enter new markets and opportunities, all while embracing latest LTE and 5G technologies.

KNIME helps CSPs and Telcos improve network uptime and customer service through data science

 

  • Improve service quality and network coverage by predicting asset failures

  • Combat subscriber fraud through anomaly detection

  • Keep customers connected through real-time network infrastructure maintenance

  • Understand customer journey to improve customer experience, acquisition and retention

  • Optimize tower placement to maximize network performance and market reach

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"It was great to see how, with the right approach and tool, we were able to generate a valuable benefit for our closing team in such a short time."

Gerrit Lillig, VP PK Steuerungsinstrumente, Telekom Deutschland GmbH

Why KNIME for Telecoms

Sophisticated Analytics, Intuitive Interface

Mobile data usage and traffic volumes continue to expand exponentially. With increased demand, however, comes competition. To stay relevant, Telcos and CSPs  need to ensure connectivity and personalized customer experience. KNIME’s no-code, low-code interface enables network engineers and data experts to predict asset failure and avoid network downtime, while allowing  Marketing and Customer Care teams to understand customer sentiment and  optimize service delivery by parsing and analyzing large volumes of data, without any coding.

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A Single Environment for the Entire Data Science Lifecycle

Telcos and CSPs need to ensure that the frontline staff has access to the most updated insights on network performance and customer issues. KNIME offers end-to-end support for the entire data science life cycle ensuring that data experts can not only prepare, explore and analyze all relevant data, but also deploy and manage models across the enterprise. The single platform  enables telcos to not squander time or resources on integrating multiple tools , and provides faster time to insights.

Future-Proof

The data science ecosystem continues to evolve, with new techniques and technologies constantly emerging. KNIME’s open source approach keeps Telcos and CSPs on the bleeding edge of the evolving environment, with innovations developed and vetted by its community of thousands of dedicated data science experts.

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Enterprise-Scale Data Analytics Platform

KNIME is built to scale as your data sources and systems grow. With connectivity to over 300 data sources, and a centralized platform to ensure data privacy and security, and built-in integrations with scripting languages like Python and R,  KNIME ensures that teams are not restricted by any analytical or project limitations.  Schedule tasks, automate processes, share and reuse models, and deploy them wherever you want – on-premises or in the cloud. Further, with KNIME, auditability trails are digitized and built into the workflows, making governance straightforward and transparent.

Recommended Resources

Machine Learning in Marketing Analytics
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Deutsche Telekom Success story
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Swisscom Data Talk
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Anomaly detection blog
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