We took dataset from Skytrax - Air Travel review website (www.airlinequality.com) as an independent customer forum, which has become a leading review site for airline, airport and associated air travel traveller reviews. This website has no financial association or affiliation with any airline or airport featured.
The Skytrax name is associated with Quality Excellence throughout the world by the air transport industry, and is recognised for it’s Airline and Airport Star Rating, the World Airline Awards and Airport Awards
This workflow contains three parts:
1- Data importing and Manipulation
2- Text Processing: In this part, text mining methodolies have been applied to extract the words from the customers' comments to define most frequently used words and to create feature set for building sentiment analysis model.
3- Data Exporting: In this part, all of the data has been calculated on the previous metanodes are being saved.
EXAMPLES Server: 60_Innovation_Notes/06_Customer_Experience_and_Sentiment_Analysis/01_Data_Preparation60_Innovation_Notes/06_Customer_Experience_and_Sentiment_Analysis/01_Data_Preparation*
Download a zip-archive
* Find more about the Examples Server here.
The link will open the workflow directly in KNIME Analytics Platform (requirements: Windows; KNIME Analytics Platform must be installed with the Installer version 3.2.0 or higher). In other cases, please use the link to a zip-archive or open the provided path manually