KNIME.com offers a support and maintenance subscription for reliable, stable, and well-tested KNIME versions of KNIME Desktop and KNIME Report Designer, which streamlines professional use and integration into enterprise IT. This is a professional support contract; there is no functional difference to the freely available KNIME desktop or KNIME Report Designer versions.

At A Glance

A one year KNIME Desktop subscription contract includes:

• regular updates enabling early access to new features
• patches, bug fixes and security updates inbetween regular open source releases
• direct email access to the KNIME development team
• free support requests (number depending on contract size)
• discount for one day user training for KNIME Desktop (at the KNIME offices in Zurich, Switzerland)

In additon the KNIME Report Designer Support contract includes:

• the above for the Report Designer product/software/environment
• discount for half day user training for KNIME Report Designer (at the KNIME offices in Zurich, Switzerland)

Multi-year support contracts are also available.

Details

Regular updates enabling early access to new features

Be the first to know about and test features of new versions of KNIME or KNIME Report Designer. As a KNIME subscriber you will obtain access to BETA versions and release candidates of the next KNIME release. This gives you the opportunity to test the new features in your environment and have possibly occurring issues fixed before the release.

Patches, bug fixes and security updates inbetween regular open source releases

Whenever a critical bug is discovered and fixed or once a certain amount of non-critical bugs have been fixed you receive access to these patches and bug fixes.

Direct email access to the KNIME development team

We assign a dedicated developer to answer your support requests. This ensures consistency: the developer quickly becomes familiar with your context and working environment because you always communicate with the same person.

Free support requests (number depending on contract size)

We distinguish between three subscriptions categories for KNIME Desktop or KNIME Report Designer (see below).

Discount for one day user training (at KNIME offices in Zurich, Switzerland)

We hold regular user training sessions at our office in Zurich, Switzerland. KNIME subscriber are given a 30% discount to one of these one day user training sessions. For KNIME Report Designer support subscribers we offer an additonal half day training session which is also discounted by 30%.

Subscription Categories for KNIME Desktop and KNIME Report Designer

Single User

You are the only person to use KNIME within your group or company. The number of support requests is approximately 15 requests per year.

Small Group

You have up to ten 10 KNIME users in total and the expected number of support requests is not more than 50 per year.

Department or SME

You have up to ten 50 KNIME users in total and the expected number of support requests is not more than 100 per year.

Enterprise

There are more than 50 KNIME users within your company and therefore you expect to have considerably more than 50 support request per year. Alternatively, you require a multi-site or world-wide support and maintenance subscription. If any of these statements apply to you: please contact us

Pricing

The prices per year for the KNIME Support and Maintance Subscription depend on the above-mentioned subscription category and the products which are covered:

KNIME Desktop Subscription

1. Single User: €2,000
2. Small Group: €7,000
3. Department or SME: €15,000

KNIME Report Designer Subscription

1. Single User: €3,000
2. Small Group: €10,000
3. Department or SME: €20,000
4. Larger enterprises or academic institutions: please contact us for a personalized quote.

Supported Operating Systems

So far the following operating systems are supported:

• Windows XP (32bit and 64bit)
• Windows Vista (32bit and 64bit)
• Linux SUSE 10 (32bit and 64bit)
• Linux SUSE 11 (32bit and 64bit)
• Linux Fedora 10 (32bit and 64bit)
• Red Hat Enterprise Linux 5 (32bit and 64bit)

If your operating system is not listed here, please contact us.

Unfortunately, Mac OS X is not supported. But if you are interested in KNIME for Mac check out our experimental Mac version.

Supported Extensions

In addition to the KNIME 2.1.1 version the following extensions are also supported:

• KNIME R Statistics Integration (2.1.1)
• KNIME Weka Data Mining Integration (2.1.1)
• KNIME Base Chemistry Types & Nodes (2.1.1)
• KNIME CDK Chemistry Feature (2.1.1)
• KNIME Chemistry Add-Ons (2.1.1)
• KNIME HTML/PDF Writer Feature (2.1.1)
• XLS Writer Feature (2.1.1)
• External Tool Node Feature (2.1.1)
• KNIME math expression extension (JEP) (2.1.1)
• KNIME Python Scripting (2.1.1)
• KNIME Time Series Feature (2.1.1)